Privacy Policy

Last updated: June 15, 2026

KN Agro Concepts (“Precious”, “we”, “our”) operates www.precious.farm. This Privacy Policy explains what personal information we collect when you visit our website or place an order, how we use it, and your rights under applicable Indian law, including the Digital Personal Data Protection Act 2023 (DPDP Act).

By using our website or placing an order, you consent to the practices described in this policy.

1. Information We Collect

We collect personal data only when you voluntarily provide it to us — for example, when you place an order, contact us, or subscribe to updates.

Information you provide directly

• Name — to address your order and communications
• Delivery address — to fulfil and ship your order
• Phone number — for delivery coordination and order updates
• Email address — for order confirmation and customer support
• Payment information — processed securely through our payment gateway; we do not store card or UPI details on our servers

Information collected automatically

• Browser and device data — including IP address, browser type, and pages visited, collected via standard WordPress and WooCommerce logging
• Cookies — used for session management, shopping cart functionality, and basic analytics. You can manage cookie preferences through your browser settings

2. How We Use Your Information

We use your personal data for the following purposes:

• Processing and fulfilling your orders
• Sending order confirmations, shipping updates, and delivery notifications
• Responding to your queries and customer support requests
• Sending updates about new products or offers — only if you have opted in
• Complying with legal obligations under Indian law

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

3. WhatsApp Communications

We use WhatsApp Business (+91 93610 08858) for customer support and order-related communications. If you contact us via WhatsApp, your phone number and conversation history are handled in accordance with WhatsApp’s privacy policy in addition to this policy. We use WhatsApp only for legitimate customer communication and do not add customers to broadcast lists without consent.

4. Third-Party Services

Our website runs on WordPress with WooCommerce for e-commerce. We use third-party payment gateways to process transactions. These services have their own privacy policies and handle your payment data securely. We do not have access to your full payment card details.

We may use basic analytics tools to understand website traffic. This data is aggregated and does not identify you individually.

5. Data Storage and Security

Your data is stored on servers provided by our hosting provider (Hostinger). We implement reasonable technical and organisational security measures to protect your personal data from unauthorised access, disclosure, or loss. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

We retain your order data for as long as required to fulfil legal and tax obligations under Indian law (typically 7 years for financial records).

6. Your Rights Under the DPDP Act 2023

Under India’s Digital Personal Data Protection Act 2023, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Erase your personal data where we no longer have a lawful basis to retain it
• Withdraw consent for marketing communications at any time
• Nominate a representative to exercise these rights on your behalf

To exercise any of these rights, contact us at preciousharvests@gmail.com. We will respond within 30 days.

7. Cookies

Our website uses cookies for essential functions (shopping cart, login session) and basic analytics. You can disable non-essential cookies in your browser settings. Disabling cookies may affect your ability to complete a purchase on our website.

8. Children’s Privacy

Our website and products are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be published on this page with the date of revision. We encourage you to review this policy periodically.

10. Contact Us

For any privacy-related queries, requests, or concerns, please contact:

KN Agro Concepts (Precious)
Email: preciousharvests@gmail.com
WhatsApp: +91 93610 08858
Location: Kanchipuram, Tamil Nadu, India

Last updated: June 2026