Frequently Asked Questions
Get Answers to All Your Questions on Our Detailed FAQ Page
Payments & Safety
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. For your convenience, Cash on Delivery (COD) is also available in select locations.
Is it safe to shop on Precious Farm?
Absolutely. Your payment information is protected through industry-standard encryption and secure payment gateways. We never store your card details and follow strict data protection practices.
Can I get an invoice for my order?
Yes, every order comes with a detailed invoice that will be shared over email and also included in your package.
Shipping & Delivery
How long will my order take to arrive?
Orders are usually processed within 24–48 hours. Delivery times vary depending on your location, but most orders reach customers within 3–7 working days.
Do you offer free shipping?
Yes, we offer free shipping on orders above a certain value. For smaller orders, a minimal shipping charge may apply, which will be clearly shown at checkout.
How can I track my order?
Once your order has been dispatched, you’ll receive a tracking link via email and SMS so you can follow your package until it arrives at your doorstep.
Returns & Refunds
What is your return policy?
We want you to love our products. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We’ll arrange a replacement or a refund.
How do I request a return or refund?
Simply write to our support team at [your support email] with your order details and reason for return. Our team will guide you through the process step by step.
How long will it take to get my refund?
Once the returned item reaches us and passes quality checks, refunds are processed within 5–7 working days and credited back to your original mode of payment.